Friends Insurance II - (Near Pasadena, TX)

1 /5 Randy-Robin Dunn: Friends Insurance (Pasadena TX) Is totally incompetent, and should not be selling insurance. I went in to get insurance coverage with Progressive on a new car, and the "agent" didnt know anything about what she was doing, and she wound up putting our two old cars on the new policy also, never mind that those two cars were already covered by our older Progressive policy! So, we ended up having two Progressive insurance policies on the same 2 cars at the same time (paying to insure those cars twice, along with insurance agent fees added on too!) I only discovered what had happened after logging onto Progressive and discovering that I had TWO progressive insurance policies with the same two cars on each one. Outraged, I immediately called Progressives toll-free help number to get this mess straightened out, and to get a full refund on the policy I had bought from Friends Insurance (and had only kept that policy for a few days. Save yourself a lot of wasted money, time, stress and grief by staying far, far away from Friends Insurance Agency in Pasadena, Texas!

5 /5 Keke BB: I love the new facility!! And the service here is awesome!! Great reps to work with and give you the best quotes!! Come here for car insurance!! Added in 5/26/20 Great service with Progressive!! Love the roadside assistance!! They helped me unlock my car in less than 5mins and that was including the time to get to me!! Love they helped with the covid relief refund discount!! Pick this insurance company to go with and choose progressive!!

1 /5 Aura Benton: 9 am been calling and went straight to voicemail several times as if they werent open. Called at 9:30 am and still had to wait for someone to be available. Business times need to reflect accurately. Either come in early to setup and take customers at the exact opening time, or change your business hours to reflect what times you actually use.