KAY Jewelers - Fin TX (Near Longview)

2 /5 Chad Adamson: Disappointing Warranty and Service Experience I purchased a necklace from Kay Jewelers along with a warranty, expecting a dependable product and responsive service. Unfortunately, my experience has been frustrating and disappointing. It’s especially frustrating because I originally brought the pendant into the store to size a necklace around it — so shortening the chain defeats the purpose entirely. The necklace has broken multiple times. The first two times I brought it in, a link was added during the repair — which clearly did not solve the issue. On the third break, I specifically requested that the necklace not be repaired again. I asked for it to be replaced with a stronger, more durable option — and even stated that I was willing to pay the difference for something of higher quality. Instead, the chain was shortened during the repair, which made it less functional and didn’t address the underlying problem. To make matters worse, during my most recent visit, the sales representative interrupted me twice as I was trying to explain the full sequence of events — one of which she had actually been involved in. I was trying to be clear and respectful, but felt dismissed and unheard. I expected better service from Kay Jewelers, especially given the warranty and my willingness to work toward a reasonable solution. The lack of follow-through, poor communication, and dismissive customer interaction have been incredibly disappointing. I hope they reconsider how they handle warranty issues and customer concerns moving forward. Ive bought several pieces of jewelry from Kays jewelry in the past. But due to this interaction I walked down to Zales Jewelers and purchased a necklace to fit the pendant. Ill never return to this store. If I do return to Kays it will not be at this location due to the lack of respect.

5 /5 Wendy Davis: Ann was our sales person and I can’t say enough good things about her. She was so very helpful and patient and made our experience for my husband buying me a new bridal set for our 30th anniversary, as fun and easy as possible. She wasn’t pushy at all and supported all my thoughts and opinions! Thank you so much Ann.

5 /5 Tatiana Alvarez: Ron was fantastic! Despite my partner and I being young, we never felt judged, unlike our experience at Kay Jewelers in Tyler. Ron made us feel completely comfortable with his kindness. He worked within our budget and even provided payment plan options. I initially came in wanting a rectangular diamond, but he took the time to suggest other shapes that would complement my fingers, which I ended up falling in love with a different one! Thank you!

5 /5 Ashlee Watterson: The experience was amazing. Ron and the lady that set me up for sizing were happy and upbeat and didn’t mind me switching from one ring to another repeatedly. We were explained everything so we weren’t surprised about any charges. They were humorous to ease how awkward I was, and even thanked us for coming back to see them. I would recommend, 10 out 10.

5 /5 Jaime Wilson: We had the privilege of working with Mari on Saturday the 8th of March. She was very knowledgeable and patient with us on making the decision to purchase my ring. This is the 2nd time we purchased from her, and she is always a delight.