Horace Mann Insurance Co - (Near Lubbock, TX)

Aimee Smitherman I have insurance through another agency, but I had the pleasure of dealing with a few of the agents employed here. They took the time to explain things to me and actually pointed out my best deal was somewhere else. Ive heard so many complaints from various people about insurance in general, but having dealt with a few poor companies in person, I can guarantee that the Tommy Potts crew are nothing like that. They are extremely helpful and even bend over backwards to make sure they help you as best as they can. Some people just dont understand how the agents have rules they must follow and cant give things away for free. As long as you take the time to actually sit down and talk with someone about what you are looking for, or what you are needing (in a calm manner without copping an attitude or passing the blame off your own shoulders), then 9 times out of 10 they will be able to help you. That is how the Tommy Potts crew works. If there is a way to help you, they do it. Next time I shop insurance, I will start with them, yet again. Thanks especially to their receptionist, Natasha, who is pleasant to speak with, and extremely knowledgeable. She was able to get me the information I needed to make an informed decision! Rock on, Tommy Potts and gang!

Perla Torres Veronica is the best Insurance agent in Lubbock. Super caring and always there when you need her. We have been using her services for years now and has always been there when we needed her.

Ryan S. Smith Very detail oriented and explained things clearly and succinctly. Highly recommend Braden to anyone who needs to shop around for better insurance prices.

Raquel Sumerall I have always had great customer service. Always find me the best deals. They are hands on, I even called at the last minute to get my insurance card emailed to me while I was already pulled in to get my inspection done. I couldnt find my card on my phone or glove box & I received it in less than a min Great staff !!! Valley Mills location is where I go.

Kinnon Films Mrs. Linda Frausto was Extremely Helpful she’s amazing!!! I will continue with Direct Auto Insurance because of her

Cooper Jessica (Jezzylovezz) I just want to say thank you to Jana. Stewart, she was yeah, so amazing and help me get a really good price on a quote. Thank you again and have a wonderful day. Always