A-MAX Auto Insurance - (Near Garland, TX)

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

Amanda Reeves-Chudej Very helpful and super friendly

Alix Carrell Best customer service from any insurance agency I’ve dealt with. The agents truly care about their customers and take the time to explain all of my coverages !

Erasmo Harter I had the pleasure of working with their agent to get car insurance. They did an outstanding job responding to my questions and worked patiently on all my paperwork. They served me well, and I highly recommend working with this agency!

Corbin Stony After the divorce I had to redo a lot, including the auto insurance for my kids, and honestly I thought it would be a nightmare. Danial Affordable Auto Insurance on Missouri Ave made it easy. They explained liability vs full coverage in plain English and offered a budget-friendly monthly premium that felt like cheap car insurance but with reliable coverage. Everything got handled fast, and for the first time I felt the price made sense. This place earned my loyalty for good.

David Martinez This is a great insurance company, the ladies at the Sunland Park office are very kind and courteous, they treat me like part of a family. They always answer my calls and provide the best services they can. Priscilla is my insurance representative ask for her when you need insurance, she will get you the best deal.