5 /5 Kara Battinelli: I’m officially a LINK Super Fan!
I recently discovered LINK Necklaces and have quickly become addicted. The concept is so clever — each necklace has a special round clasp (a “link”) that you can attach charms or other links to, which allows you to style and wear the same necklace in many different ways. I’m truly obsessed.
But what really blew me away about this company was the customer service.
Right after receiving my second order, I was trying on one of the links and charms in front of my bathroom mirror — and they slipped out of my hand and went straight down drain. I was so upset! Later that evening I emailed to ask if there was any kind of discount they could offer to help me replace the pieces.
I didn’t expect what happened next: the founder, Boukje (“Be”), wrote me such a lovely and empathetic response. She offered to replace the items, only asking that I pay for shipping. That kind of care and attention is so rare.
In my response to be I told her that I was not just a fan — I’m a super fan. I look forward to growing my LINK collection.
