5 /5 PN Castle: I purchased a custom sapphire and diamond ring from Pearlman’s. I came across Pearlman’s when I was researching rings online, one of Pearlman’s other custom pieces became the inspiration for my ring. I worked with Bill Pearlman personally who was a delight. I don’t live locally so dealt with Bill and his team by phone and email only. The Pearlmans team was always responsive, Bill was very thoughtful in his advice, he patiently answered my questions and waited for my input while I deliberated over decisions. I sometimes fell off the radar dealing with personal matters, however, Bill was always just as enthusiastic and helpful every time I went back to him. He sourced my centre stone which was a rare find and sent progress reports and photographs of my ring as it was being made. It was an incredible experience to see first hand just how much work and love went into making the ring. I think the Pearlmans team were just as excited about the ring as me!
The quality of the ring is exceptional. When the ring was delivered the stone was a little loose, Bill was quick to take responsibility to get it fixed, he also followed up to check that I was happy with my ring and to ask if I needed any modifications. Overall, I had a wonderful experience with Pearlman’s and I love my ring. I highly recommend Pearlman’s and would definitely work with them again.