1 /5 Kate Maddox: Kelly Lee called me January of 2024 to tell me that my home insurance rate was going up to almost double, I asked the agent to find me a better rate, she couldn’t but I found a better rate with USAA, told her I wanted to cancel because I was switching to USAA because she couldn’t beat their rate. They never canceled the policy, so I paid double insurance on my home til they called for the renewal, I told them I had canceled months ago. They said the agent never canceled. They still have not refunded me.